Your new Driver app is here
From an easier way to track your earnings to real-time updates on where to find more trips, the app now supports you—like a partner—at every turn.
Let’s GO Together
Let’s GO together says Uber in its August 24, 2018 e-mail, another in a string of e-mails arriving from Uber all spring and summer of 2018 heralding the introduction of the new Driver’s App. So, it was finally here. I expected some instructions on how to download and install it would follow and in the ensuing week or so I could get around to reviewing some of the online chatter about the app and then, at my leisure, download and install it with some fore knowledge of any bugginess.
But, No! Went to drive Friday evening August 24, 2018 in the Cleveland Ohio USA area – a new screen shows up when I access the Uber Driver app on my smart phone. Uber gave me the new app without requesting me to download and install it. By the way, I currently drive Uber Eats which is the transport of meals from restaurants to requesting customers and not the transport of human riders.
Went online with the new app and while puzzling over the new map presentation and some of the other visual changes to the screen, shortly got my first delivery request. I accept it and arrive at the restaurant. I notice: no Pickup bar to swipe when I arrive at the restaurant to pick up the order — so I don’t get paid for the minutes I wait for an order any more? Only bar that shows up is the Start Delivery Bar. I pick up the order and the Start Delivery bar won’t respond to my finger swipe — won’t move — it’s frozen. I can’t get the delivery address! I turn off the Uber Driver app and reload it. Start Delivery bar still frozen. Have to call UberEats Help for the address. They have me shut down the app. They will cancel the order on their end (it won’t count as a cancellation against my rating) and then they tell me to call them when I make the drop off and they will calculate my fare using their own best route/best time algorithm and manually apply the fare to my earnings. They have me wait on hold while they call the customer to get her permission to let them release her direct phone number to me so I can call to announce my arrival and request drop off directions if I need further guidance. Some slight mention is made that this new app is a “Beta” version and others are having problems tonight. Between all the phone calls and holds a delivery of about 4 miles that would normally take 25 minutes from walk in to restaurant to drop off at the customer’s home is taking over an hour. I spend another hour and a half uninstalling this troublesome new Uber Driver app, and then downloading and reinstalling what I hope might be a bug-free version of the app from my on-phone Google Play store. However, it seems as if the Play store is overloaded (with others trying to do the same thing?), as nothing downloads to me for over an hour. Once the app finally downloads and installs I find it to be the tried and true prior version that is downloaded. While that is heartening, it is getting close to the time I have to get back home and with that, on top of all the frustration over the non-paid waste of my time in phone calls and download delays, I give up for the night — completing only the one delivery.
I wanted to Uber again Saturday evening August 25, 2018. I was surprised to see that the tried and true prior version of the a Uber Driver app that I had struggled to download the prior evening had been replaced by Uber without my permission with the new Uber Driver app. I reasoned a bit with myself and decided to give it another try — certainly the Uber software wizards the UberEats call center people said were on the case last night had fixed the problem by now.
But, no. Same problem with the very first order I accepted Saturday evening. — no Pickup bar, a frozen start bar, the need to call UberEats help for customer address and phone, the need to shut down the app and have UberEats manually apply the fare, and the need to waste nearly an hour in phone calls and holds. I again only did the one delivery.
The next night I was going to go out, Wednesday August 29, 2018, I was going to be smart — I would uninstall the troublesome Saturday app and download the tired and true prior version of the driver app from the Play store while I was at home with reliable WiFi at a time in the day that others might not be overloading the Play store. That way I would have an app on the phone that worked before I got out on the road. But that was not to happen — what downloads now from the Play store is the new app! I thought I’ll give it a try as surely by now Uber has corrected the Beta version.
No, same problem again 4 days later. This time in the phone calls I petitioned UberEats help for some compensation for the 40 minutes I had wasted on top of the 6 paid minutes the delivery took. Amazingly I did receive a $5.00 “promotion(al)” consideration on top of the fare.
The version number that showed on my app that afternoon/evening was 4.177.10010.
Thursday afternoon August 30, 2018 through the Google Play store on my phone I uninstalled the prior night’s (Wednesday August 29, 2018) Uber Driver app (version 4.177.10010), downloaded the Uber Driver app again, and installed it. Again, did this at home with my reliable WiFi. Hope was that maybe overnight Uber’s wizards had made corrections. And, indeed, the app that downloaded and installed was now version 4.178.10005! On the strength of that change in version number I again went out on the road the evening of Thursday August 30 and went online and accepted an order. To no avail — same problem as evenings 1, 2, and 3: no Pickup bar, a frozen start bar, the need to call UberEats help for customer address and phone, the need to shut down the app and have UberEats manually apply the fare, and the need to waste nearly an hour in phone calls and holds. I again only did the one delivery for a manually applied fare of $3.07!!
What is going on?